Reservations
We suggest that you schedule your appointment as far in advance as possible to insure availability. Please provide a credit card or gift certificate number to reserve your appointment. We ask that you arrive 20 minutes before your scheduled reservation time. Late arrivals will be accommodated as our schedule allows, however you are responsible for your full reservation.

Cancellations
Please provide 24 hours advance notice of cancellation. Sensibilities Day Spa reserves the right to charge for any services not cancelled at least 24 hours in advance.

Spa Etiquette
We thank you in advance for your consideration of other clients. Please silence cell phones and pagers as their use is not permitted within treatment areas. Our front desk staff will assist you with any emergencies.

Gratuities
The Sensibilities staff graciously accepts gratuities, but a service charge or gratuity is not added to your treatment cost unless you are in a party of four or more. Parties of
four or more will have an 18% gratuity added to the cost of services.

Gift Certificates
Gift certificates are available for individual services, packages or dollar amounts. They are non-refundable and cannot be replaced if lost or stolen. There is no expiration date, but after one year they are honored at their purchase price. Please present your gift certificate at the time of your service.

Age Requirements
There is no minimum age for spa services, but a parent or guardian must accompany guests 14 or younger into treatment rooms. For your enjoyment as well as for that
of other clients please arrange for childcare, as children cannot be accommodated in treatment rooms unless they are receiving services. Guests 16 or younger must be
accompanied by a parent or guardian when enjoying the amenities at our Hilton location.

Spa Parties
Our spa coordinators are happy to help you plan your group celebration or corporate event. Please inquire. Parties of four or more will have an 18% gratuity added to
the cost of services.

On-site Massage
Massage is available as an outcall service to local B&Bs and hotels. Please inquire. We arealso happy to arrange corporate chair massage events.

Returns
Full refund within 30 days of purchase with receipt.  Check refund for cash purchases.  Store credit after 30 days.  Store credit without receipt.

Payments
Accepted forms of payment are Visa, MasterCard, Discover, and of course, cash.  We're sorry, but we are unable to accept personal checks at this time.