Spa Policies

Reservations

We suggest that you schedule your appointment as far in advance as possible to insure availability. Please provide a credit card or gift certificate number to reserve your appointment. We ask that you arrive 20 minutes before your scheduled reservation time. Late arrivals will be accommodated as our schedule allows, however you are responsible for your full reservation.

Cancellations

Please provide 24 hours advance notice of cancellation. Sensibilities Day Spa reserves the right to charge for any services not cancelled at least 24 hours in advance.

Spa Etiquette

We thank you in advance for your consideration of other clients. Please silence cell phones as their use is not permitted within Sensibilities. Our front desk staff will assist you with any emergencies.

Gratuities

The Sensibilities staff graciously accepts gratuities. They are not included in your treatment cost and are left to your discretion.

Gift Certificates

Gift certificates are available for individual services, packages or dollar amounts. They are non-refundable and cannot be replaced if lost or stolen. Please present your gift certificate at the time of your service.

Age Requirements

There is no minimum age for spa services, but a parent or guardian must accompany guests 14 or younger into treatment rooms. For your enjoyment as well as for that of other clients please arrange for childcare, as children cannot be accommodated in treatment rooms unless they are receiving services. Guests 16 or younger must be accompanied by a parent or guardian when enjoying the amenities at our Hilton location.

Spa Parties

Our spa coordinators are happy to help you plan your group celebration or corporate event. Please inquire.

On-site Massage

Massage is available as an outcall service to local B&Bs and hotels. Please inquire. We are also happy to arrange corporate chair massage events.